Refund & Trial Policy

1. Our Satisfaction Commitment

At 360 IPTV, we strive to provide the most reliable 4K live streaming experience in North America. To eliminate purchase risk, we offer both a Free 24-Hour Evaluation Trial and a 7-Day Money-Back Guarantee on all new paid passes.

2. Free 24-Hour Evaluation Trial

We strongly encourage every prospective customer to activate a free 24-hour evaluation pass before buying a long-term subscription. This allows you to verify that our stream quality, sports channels, and VOD lineup perform smoothly on your specific home broadband network and streaming equipment.

3. 7-Day Money-Back Guarantee Conditions

If you purchase a paid pass and experience persistent technical difficulties (such as major channel unavailability or irrecoverable device incompatibility) that our technical support team cannot resolve within 24 hours of reporting, you are eligible for a 100% full refund within the first seven (7) calendar days of purchase.

4. Non-Refundable Scenarios

Refunds cannot be issued under the following circumstances:

• Requests submitted after the 7-day guarantee window has lapsed.
• Insufficient client broadband download speed (less than 15 Mbps) or ISP throttling that the user refuses to troubleshoot with our recommended settings or VPN.
• Intentional violation of account rules (such as streaming on more concurrent devices than purchased).

5. How to Request a Refund

To initiate a refund, message our WhatsApp support desk at +212665024593 or email support@360-iptv.shop with your Order ID and payment receipt. Approved refunds are processed promptly to the original payment source within 1-3 business days.